Terms and Conditions Won96 — The Complete Guide for Platform Users

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and won96 ("Company", "we"). These Terms govern your access to and use of all services provided through the won96.app platform, including games, sports betting, live casino, and any other related services.

By clicking "Register", logging in to your account or continuing to use any part of the won96 platform, you confirm that you have read, understood and agreed to be bound by these Terms. This consent carries the same effect as a physically signed written agreement.

These Terms should be read together with Privacy Policy ours, the relevant Bonus Policy, and any game-specific rules displayed on the platform. All such documents together form the complete agreement between you and Won96.

To register and use won96 services, you must meet all eligibility requirements the following:

• Aged at least 18 years of age or older — or the minimum age required by the laws of your jurisdiction, whichever is higher.
• Have full legal capacity to enter into a binding agreement.
• Not a resident of any country or territory where access to online gambling platforms is prohibited by local law.
• Never previously restricted or banned from using the won96 platform.
• Play on your own personal capacity and not on behalf of others.

Won96 reserves the right to request proof of age and identity at any time. Failure to provide the requested documents within the specified period may result in your account being suspended until verification is complete.

Each user is only permitted to register one (1) account only on the won96 platform. Registration of more than one account by the same individual, whether using a different name, email address, phone number, or financial details, is strictly prohibited and may result in all associated accounts being terminated.

Verification Process (KYC)

As part of our commitment to security and regulatory compliance, won96 implements a strict Know Your Customer (KYC) process. You may be required to submit the following documents:

• ID Card or Passport: A clear copy of the front and back.
• Proof of Address: Utility bill, bank statement or official document showing your current residential address.
• Proof of Payment Method: A screenshot or document confirming ownership of the payment method used for the deposit.

All information you provide during registration and the KYC process must be accurate, complete, and up to date. won96 is not responsible for any losses arising from incorrect or incomplete information provided by the user.

Won96 supports a variety of payment methods suited for Malaysia users, including FPX bank transfer, Touch 'n Go eWallet, Boost, and other methods listed on the platform. All transactions are processed in Malaysian Ringgit (MYR).

Deposit Rules

• The minimum deposit amount is as stated in the Finance section of the platform and is subject to change from time to time.
• Deposits may only be made using a payment method registered in your own name. Deposits using another person's account are strictly prohibited.
• Won96 reserves the right to reject suspicious deposits or those that violate our Anti-Money Laundering (AML) policy.

Withdrawal Rules

• Withdrawals will only be processed to a bank account registered under the same name as the won96 account.
• Full KYC verification is required before the first withdrawal can be approved.
• Won96 reserves the right to request proof of fund source for withdrawals exceeding certain limits.
• Withdrawals are typically processed within 5–15 minutes to supported Malaysian bank accounts.
• Won96 is not responsible for delays caused by third parties such as banks or payment processors.

Won96 offers various promotions and bonuses to users from time to time. Each bonus offer is subject to specific terms and conditions stated on the relevant promotions page, and those terms should be read alongside these general terms.

• Wagering Requirement: Every bonus received has its own wagering requirements that must be met before any winnings from that bonus can be withdrawn.
• One Bonus Per Promotion: Each user is only eligible to receive one bonus per promotion offered, unless otherwise stated.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system, including the use of multiple accounts or unwarranted gameplay strategies to meet wagering requirements, is prohibited and may result in bonus forfeiture and account termination.
• Validity Period: All bonuses have a stated validity period. Bonuses not used within that period will expire automatically.
• Won96 reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.

All games on the won96 platform use an independently verified random number generator (RNG) to ensure fair and random outcomes. The results of all games are final and cannot be disputed unless there is clear evidence of a technical failure.

Technical Failure

In the event of a technical disruption or system failure during an active game or bet, won96 reserves the right to void the relevant round or bet and refund the funds to the user's account. Results obtained during a confirmed technical failure will not be considered valid.

Sports Betting

• All sports bets are subject to the sports rules set by the relevant governing body.
• The odds displayed at the time a bet is placed are the odds used to calculate winnings, not the odds updated after the bet is confirmed.
• Won96 reserves the right to reject or void any bets found to be in conflict with the set betting limits or deemed suspicious.

Won96 users are expected to interact with the platform and other users in a respectful, honest, and responsible manner. The following actions are strictly prohibited:

• Using automated software or tools (bots) to play or place bets.
• Sharing your account or allowing others to use your account.
• Engaging in collusion or fraud in any form of game.
• Spreading false or misleading information about the won96 platform.
• Using offensive, abusive, or threatening language toward customer support staff.
• Attempting to access platform systems or data without authorization.
• Exploiting any bugs or technical vulnerabilities in the platform for personal gain.

Won96 reserves the right to suspend or terminate any user's account at any time and without prior notice if there is reasonable cause to do so, including but not limited to:

• Violation of any part of these Terms and Conditions.
• Fraud, money laundering, or any suspected illegal activity.
• Falsifying documents or personal information during the KYC process.
• Abuse of the bonus or promotions system.
• Filing unauthorized chargeback requests.

In the event of account termination due to fraud or breach of terms, won96 reserves the right to forfeit all remaining funds in that account. For terminations not involving a breach, any valid remaining balance will be returned to the user once all reviews are complete.

Users may also choose to close their own account at any time by contacting the customer support team. Account closure requests will be processed within seven (7) business days.

The collection, use, and protection of your personal data is governed by the won96 Privacy Policy, which forms part of this agreement. won96 complies with the requirements of the Malaysia Personal Data Protection Act 2010 (PDPA) in all aspects of user data handling.

By using this platform, you consent to the collection and processing of your personal data for the purposes of:

• Identity verification and KYC compliance.
• Processing financial transactions and managing accounts.
• Sending service-related communications and promotions (with your consent).
• Product improvement and user experience enhancement.
• Compliance with applicable legal and regulatory requirements.

Won96 will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.

The won96 platform is provided on an "as is" and "as available" basis. While we strive to keep the platform running without interruption 99.9% of the time, we cannot guarantee that the service will always be available, error-free, or meet your specific expectations.

Won96 not responsible against:

• Losses arising from service disruptions beyond our control (force majeure).
• Game or betting results that have been officially confirmed by the system.
• Losses caused by unauthorized access to your account due to negligence on your part.
• Damage to your device or software resulting from use of the platform.

Won96's maximum liability under any circumstances shall not exceed the amount you deposited in the 30 days prior to the claim arising.

Won96 is fully committed to promoting healthy and responsible gaming habits. We provide a range of self-management tools available to you at any time:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Betting Limit: Set a maximum amount you can wager within a specified period.
• Loss Limit: Set a maximum loss limit that will automatically stop your gaming session.
• Self-Exclusion: Take a temporary break from the platform for a duration of your choice.
• Permanent Exclusion: Choose to permanently exclude yourself from the platform if you feel it is necessary.

Won96 does not allow users who have opted for self-exclusion to re-register or access their account during the active exclusion period. If you feel that gaming is starting to negatively affect your life, please contact our support team for assistance.

Won96 reserves the right to amend, modify, or update these Terms and Conditions at any time. For material changes, we will provide at least 14 days before the changes take effect via registered email or in-platform notification.

Continued use of the platform after the effective date of any changes constitutes acceptance of the amended terms. If you disagree with the changes made, please stop using the platform and contact us to close your account.

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the jurisdiction in which won96 is registered and licensed to operate. Any disputes arising shall first be resolved through good-faith negotiation between both parties before being referred to the relevant tribunal or court.