Won96 takes every aspect of user data protection seriously. This Privacy Policy transparently explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that underpin our commitment to personal data protection.
All data transmitted between your device and won96's servers is protected with 256-bit SSL encryption — the same standard used by banking institutions.
All our data handling practices fully comply with Malaysia's Personal Data Protection Act 2010 — not merely as a formality, but as part of our daily operations.
Your personal data is stored on servers protected with strict access controls. Only authorised personnel may access sensitive information.
You have the right to access, correct, and request deletion of your personal data at any time through our support team.
Won96 has never sold, rented, or shared your personal data with external parties for marketing purposes without your explicit consent.
We only collect data that is strictly necessary to provide our services. No excess data is collected without a clear and legitimate purpose.
Important Note: This Privacy Policy applies to all users who access the won96 platform via the won96.app website or our mobile app. By using any of our services, you agree to the practices described in this document.
Won96 ("we", "Platform", "company") is fully committed to protecting the privacy and personal data of all individuals who interact with our services. This Privacy Policy is prepared to meet transparency requirements under Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international best practices.
This document explains in detail how we collect, use, store, disclose, and protect your personal data when you use the won96 platform. "Personal data" refers to any information that can identify you directly or indirectly as a specific individual.
This policy applies to all services provided by won96, including online games, Sports Betting, Live Casino, mobile app, promotional programmes, and any communications involving our platform. It does not apply to third-party websites or services that may be linked from our platform.
Won96 collects various categories of personal data depending on the nature of your interaction with our platform. Below is a summary of the data we collect:
| Data Category | Example Information | Collection Method |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, gender | Registration form, KYC process |
| Contact Data | Email address, phone number, residential address | Account registration, profile updates |
| Financial Data | Bank name, account number (last digits), transaction history | Deposits and withdrawals |
| Technical Data | IP address, device type, browser, operating system | Server logs, cookies, app |
| Usage Data | Games played, bets placed, login sessions | Automatically via platform activity |
| Communication Data | Customer support conversations, user feedback | Live chat, email, Q&A |
won96 does not directly store credit or debit card information. All payments are processed through third-party payment gateways that comply with PCI-DSS standards.
Won96 uses the personal data collected for lawful and transparent purposes. The following are the primary purposes for which your data is used:
Every instance of personal data processing we carry out must have a valid legal basis. won96 grounds its data processing on the following bases:
You have the right to withdraw consent previously given at any time, without affecting the validity of processing carried out prior to that withdrawal.
Won96 does not sell users' personal data to any third party for commercial or marketing purposes. However, there are situations where we need to share data to enable our services to function:
We share necessary data with third-party service providers that help us operate the platform, including:
All third-party service providers are bound by strict data protection agreements and are only permitted to use data for the specific purposes defined.
Won96 may disclose personal data when required to do so by law, court order, or a legitimate regulatory authority. In such situations, we will notify you where permitted by law.
All third parties with whom we share data are required to uphold security and privacy standards equal to or higher than our own.
The security of your personal data is an absolute priority for won96. We implement multiple layers of technical and organizational protection to ensure your data remains secure at all times.
Won96 retains your personal data for as long as it is needed for the purpose it was collected, or as required by applicable law:
When data is no longer required, it will be securely deleted or anonymised in accordance with established procedures.
The won96 platform uses cookies and similar tracking technologies to enhance user experience, ensure security, and understand platform usage patterns.
You can manage cookie settings through your internet browser. Please note that disabling certain cookies may affect the functionality of the Won96 platform.
won96 does not use third-party cookies for external advertising purposes. All data collected through our cookies is used solely for the purposes described in this Privacy Policy.
As a won96 user, you have the following rights regarding your personal data under Malaysia's PDPA and our privacy practices:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you may request an immediate correction.
In certain circumstances, you may request the deletion of your personal data from our systems.
You may request that we restrict the processing of your data in certain valid circumstances.
You have the right to receive your personal data in a machine-readable format for transfer.
You may object to data processing for direct marketing purposes at any time.
To exercise any of the above rights, please contact our customer support team via live chat within the platform. We will process your request within 30 business days.
Won96 is a platform that restricted to individuals aged 18 and above only. We do not knowingly collect or process personal data of children under 18 years of age.
If we discover that personal data of a child has been collected without our knowledge, we will take immediate action to delete such data and close the relevant account. Parents or guardians who become aware that a child under their care is using the platform should contact us immediately.
won96 applies a strict age verification process during registration and the KYC process to prevent access by underage individuals.
In the course of operating our business, your personal data may be transferred to and processed in countries other than Malaysia. This occurs primarily when we use cloud service providers or international technology vendors.
When transferring data outside Malaysia, Won96 ensures that:
By using won96 services, you consent to the data transfers described in this section, provided that all appropriate protection mechanisms have been implemented.
Won96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. All amendments will be published on this page with a clear effective date.
For material amendments, we will provide clearer notice through:
Continued use of the platform after amendments take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to ensure you are always aware of our latest policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to contact us through the following channels:
We are committed to responding to all privacy-related inquiries within 30 business days of receipt. For complaints that require more in-depth investigation, we will notify you of the estimated time required.
This Privacy Policy takes effect from 1 January 2026 and supersedes all previous versions.
We take your privacy seriously. Register a won96 account today and play with full confidence that your personal data is protected to the highest security standards.